Shipment & delivery
ZANZÛRA ships worldwide, but does not deliver to PO boxes.
The order will be delivered by PostNL. It is only possible to deliver an order to a home or work address. You will be informed by PostNL about the time of delivery via email. You can also go to the page https://www.postnl .nl/klantenservice/status-zending/when-is-my-package-delivered/ check your delivery date, time window and location. Are not you home? Then the package will be offered to the neighbors or to a PostNL point. You will find a track & trace code in your email and in the PostNL app. With this code you can see where you can pick up your package.
In addition to standard shipping with PostNL, we offer Express shipping with DHL Express for orders within and outside Europe
What are the shipping costs?
Standard delivery within the Netherlands and EU is free.
Standard delivery outside EU is €20,-
EXPRESS delivery to EU, other countries is €30,-
PLEASE NOTE : If a package cannot be delivered due to an incorrect or incomplete (delivery) address, we will still charge shipping costs. Don't forget to check that your address is valid and complete.
Do I have to pay customs duties and taxes if my order is shipped outside the EU?
Import duties, taxes and customs fees may apply to international shipments outside the EU. These are levied when the package reaches the destination country and are the responsibility of the recipient. If you refuse a shipment from ZANZÛRA, you will be responsible for the original purchase and shipping costs, any import charges incurred on the package, and the cost of returning the package to ZANZÛRA.
What is the delivery time?
Orders placed on working days before 4:00 PM will be handed over to PostNL or DHL Express the same day.
If there are no delays at the carrier, your package will be delivered to the address provided within the Netherlands the next day.
How will my order be delivered?
STANDARD delivery by PostNL:
The order will be delivered by PostNL. It is only possible to deliver an order to a home or work address. You will be informed by PostNL about the time of delivery via email. You can also check your delivery date, time window and location on the PostNL Track&Trace page.
Are you not at home?
The package will be offered to the neighbors. Can't your neighbors accept the package either? Then you will receive an email from PostNL that your package can be picked up the next day at the nearest PostNL collection point. The package will then remain here for one week. If you have not collected your package within the specified time, PostNL will return the package to ZANZÛRA.
EXPRESS delivery by DHL Express:
The order will be delivered by DHL Express. It is only possible to deliver an order to a home or work address. You will be informed by DHL Express about the time of delivery by e-mail
My package is not delivered. What should I do now?
Unfortunately, your package may have been delayed by the carrier. We would therefore like to advise you to first check the track and trace data.
If the information on the track and trace page is incorrect, please do not hesitate to contact us. We will then start an investigation into your package.