Returns & refund
You have the right to withdraw from the agreement within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.
To exercise the right of withdrawal, you must inform us via an unambiguous statement (e.g. in writing, by post or e-mail) to revoke the agreement. You can use the model withdrawal form for this, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us ) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement.
If you only return part of your order, the delivery costs are not refunded. We will pay you back using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event you will not be charged any fees for such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have provided evidence of having sent back the goods, whichever is the earlier falls first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired.
You can return the package by using the return label. It is very important to add the accompanying return form to the package. If you no longer have these, please send an email to support@zanzura.com or contact us via WhatsApp on telephone number 06 151 531 66.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods
Use return address below:
Zanzûra B.V.
Roggeweg 28 Y
6534 AJ Nijmegen
Netherlands
How do I return an item? (The Netherlands)
1. Put the items you want to return back in the box together with the return form.
2. Stick the return label on the top of the box. Make sure no other addresses are visible to avoid confusion with the carrier.
3. Hand in your return shipment in the Netherlands free of charge at the nearest PostNL ServicePoint. Click here to find a PostNL ServicePoint near you.
4. As soon as the return has been processed, you will receive an email confirming that your return has been sent.
Use the return address below:
Zanzûra B.V.
Roggeweg 28 Y
6534 AJ Nijmegen
What is the return period?
Zanzûra has a reflection period of 14 days. You can cancel and return all items within 14 days of receipt of your order, without giving reasons.
It is very important to add the corresponding return form to the package.
You can return the package by using the return label (only applies within the Netherlands). If you no longer have these, please send an email to support@zanzura.com or contact us via WhatsApp on telephone number 06 151 531 66.
Make sure that you return the products unworn and undamaged . If an item does not meet these requirements, up to 100% depreciation in value can be deducted from your return payment.
You are only liable for the depreciation of the goods resulting from the use of the goods , which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods
Return shipments from abroad are entirely at your own expense. Your return package can be sent via a carrier of your choice.
Can I exchange an item?
Exchanging for another product is unfortunately not possible. To receive the desired item, you can place a new order and return the other one to us.
When will the amount be refunded?
After returning your package, you will receive the amount paid by you back on your account as soon as possible (within 14 days at the latest). If you have not received a refund after 14 days, please contact us at support@zanzura.com.
Is it possible to return a discounted item?
Items from the new collection as well as discounted items may be returned within the return period of 14 days.
Make sure that you return the products unworn, undamaged and with the labels attached. If an item does not meet these requirements, a value reduction of up to 100% can be deducted from your return payment.
ORDER NOT AVAILABLE
We constantly monitor our online range with the utmost care. Unfortunately, in exceptional cases it can happen that an item is no longer in stock during the processing of the order. In the unlikely event that an item is not available, we will inform you within 2 working days with a Final Defect report, and we will refund the amount paid within 14 days.