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Privacy statement

Zanzura

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STATEMENT REGARDING DATA PROTECTION AND CONSENT TO THE USE OF DATA AT www.zanzura.com 

Data protection is a matter of trust, and your trust is very important to us. We want you to feel safe when you visit our website. That is why we strictly adhere to legal requirements when processing your personal data. This statement is designed to let you know how we collect and use your data. This data protection statement explains what personal data is collected on our websites, how we process and use that data, and who you can contact if you have any questions.

  1. RESPONSIBLE AUTHORITY AND RIGHTS

    Zanzûra is the entity responsible for registering, processing, and using your personal data within the meaning of the General Data Protection Regulation.
    Zanzûra can be contacted using the contact details below:

    By post: Roggeweg 28 Y, 6534 AJ Nijmegen
    Office hours: Monday to Friday 09:00 -17:00
    Email: info@zanzura.com

    At any time, you can receive information about your data stored with us free of charge and exercise your right to correct, block, or delete your data. Please contact us using the details listed above. If you wish to object to the recording, processing, or use of your data by Zanzûra in accordance with these data protection provisions, please send your objection by e-mail or letter to the address listed above. You have the right to lodge a complaint with the Dutch Data Protection Authority.

  2. REGISTRATION, PROCESSING, AND USE OF PERSONAL DATA

    Personal data is information about the business or personal circumstances of a specific or identifiable natural person. This includes for example name, telephone number, address as well as all file data that you provide us with during registration and when creating your customer account.

    2.1 CUSTOMER ACCOUNT

    For each customer who registers with us via the "register now" function, we create a customer account for an unlimited period, i.e., password-protected direct access to their file data stored with us. Here you can, among other things, view your completed, open, and recently sent orders as well as manage your personal data and newsletter preferences.

    2.1.1 CREATE A CUSTOMER ACCOUNT

    The following information must be entered when registering for a customer account (mandatory information):
    - E-mail address
    - Password
    - First name
    - Last name

    You only need to provide your billing and delivery address when you place an order. For your order, we need your correct name, address, and payment details. We need your e-mail address so that we can send you confirmation of receipt and dispatch of your order and generally to be able to communicate with you. We also use your e-mail address for identification purposes (as a username) when you log in to the Zanzûra website.

    2.2 REGISTRATION, PROCESSING, AND USE OF PERSONAL DATA

    We collect and process your data and store it for the entire processing of your purchase, including any subsequent guarantees, for our service, technical administration, our own marketing purposes and for the prevention of criminal activity and fraud. Your personal data will only be passed on to third parties to the extent permitted by law, including for the purpose of contract processing or settlement, and for marketing purposes if you have given your prior consent. Within the framework of order processing, the service providers we use (e.g., transport companies, banks) receive the necessary data for order processing. Our service providers may only use the data transmitted in this way in order to fulfil their task.

    2.3 USE OF DATA FOR ADVERTISING PURPOSES

    In addition to processing your data for the purpose of completing your purchase at Zanzûra, we also use your data for the following purposes: to continually improve your shopping experience and design it in a customer-friendly and personalised way for you; to communicate with you about your orders and about certain products or marketing campaigns; and to recommend products or services that might interest you. We use existing information, such as e-mail receipts and read receipts, your internet connection, operating system and platform, date and time of your visit to the website, or products you have viewed and information we have received from you. We also use your order history. You can object to the use of your personal data for advertising purposes at any time, either in general or for specific activities. If you wish to lodge an objection, you can do so by sending an e-mail or letter to the contact details listed under section 1.

    2.4 E-MAIL ADDRESS

    If you buy something from us, we will send you an e-mail about your order, you will receive the invoice and an invitation to review of products you bought from us. Following your purchase in our online store, you will also receive our service newsletter; this newsletter only regards issues concerning your purchase.

    For sending our other newsletters, we use the e-mail address you provided and need your confirmation that, as the owner of the e-mail address, you agree to receive it. To make the newsletter even more interesting for you, we compile it using your data, such as previous orders and click behaviour. If you do not wish to receive all Zanzûra newsletters, you can easily change your preferences on the website, or using the update button at the bottom of the newsletter. If you have problems with this, you can always contact our customer service. By subscribing to the Zanzûra newsletter, you give Zanzûra permission to store your data for an indefinite period of time. We record your interactions for the purpose of customising the content of all our communications with what we believe to be relevant to you. All information collected by Zanzûra will be kept strictly confidential and will not be loaned, rented, sold, or otherwise disclosed. The information you provide to Zanzûra will be treated with the greatest possible care.

  3. RE-TARGETING EN GEGEVENSREGISTRATIE DOOR DERDEN VOOR RECLAMEBANNERS

    3.1 ADVERTISING BANNERS

    We also use the data collected during your visit to display what are known as advertising banners. These are advertisements that we place on third-party pages. This is usually done with cookies or pixels. It is our goal to make advertising more useful and interesting for you, so as part of the advertising banners, you will specifically see products you have already viewed on our site or products that are similar to the products you viewed (which is known as retargeting). We only use pseudonymous data for the advertising banners – information in unencrypted text form about you (e.g. your name or e-mail address) is not stored in the cookies. You can find more information about cookies, pixels, and retargeting in sections 3 and 6 of this policy.

    3.2 RE-TARGETING

    Our website uses what are known as re-targeting technologies. We use these technologies to make our online offering more interesting for you. This technology allows us to target online users who are already interested in our shop and our products on our partners' websites. We believe that the display of personalised advertising tailored to interests is generally more interesting to online users than advertising that does not have such a personal relationship. The display of these advertising tools on our partners' sites uses cookie technology and an analysis of previous usage behaviour. This form of advertising is completely anonymous. No personal data is stored, and no use profiles are linked to your personal data.

    3.3 GAMES OF CHANCE

    For games of chance, we use your data to let you know you have won and to advertise our offers. You can find detailed instructions in the terms and conditions of participation for the game.

  4. LOG FILES

    Each time you access the Zanzûra website, user data is transmitted by your Internet browser and stored in protocol files, known as server log files. The data stored in this way includes the following information: date and time of the visit, name of the site visited, IP address, referrer URL (the URL from which you arrived at the website), the amount of data transmitted, product and version information on the browser used. We evaluate this log file data to further improve our offering and the Zanzûra online store, to make it more user-friendly, to detect and correct errors more quickly, and to monitor server capacity. We also use the log file data records as a defence against attacks on our Zanzûra online store, for example in the context of distributed denial-of-service attacks, the aim of which is to block access to the Zanzûra online store due to an overload of requests.

  5. WEB ANALYSIS

    We use tracking technologies to constantly improve and optimise our services. We use the services of Google Analytics for that purpose.

    5.1 GOOGLE ANALYTICS

    Zanzûra uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.nl). Google Analytics uses methods to analyse your use of the website, such as "cookies".

  6. DISCLAIMER

    This website is intended for personal or internal use by our clients, and the reproduction of this website is not permitted other than by downloading and viewing it on a single computer, and/or printing a single hardcopy. Without the prior written consent of Zanzûra, this website may not be reproduced, transmitted, or made available on a network in any other manner. It is not permitted to frame this website.

    6.1 IMAGES

    All brand names and logos (images, photographs, and texts) are the intellectual property of Zanzûra. They may not be copied, distributed, printed, modified, or used in any other way without permission.

    6.2 COLOURS

    Zanzûra cannot guarantee that the colours of the products on the website exactly reproduce the colours of the products in reality. The display of colours depends on your computer settings.

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